Shipping & Delivery

Everything you need to know about receiving your socks

Free Delivery Nationwide

All subscription plans include free delivery anywhere in South Africa!

Delivery Partner

We've partnered with Pudo (Pick Up & Drop Off) to ensure reliable and convenient delivery of your socks. Pudo offers:

  • Locker-to-door delivery service
  • Nationwide coverage across South Africa
  • Real-time tracking
  • SMS and email notifications

Delivery Schedule

Processing

Days 1-10 of each month

Orders are picked and packed
Dispatched

Days 10-12 of each month

Parcels handed to courier
Delivery

Days 11-15 of each month

Socks arrive at your door

Delivery Areas & Times

Region Estimated Delivery Time
Gauteng (JHB, PTA) 2-3 business days from dispatch
Western Cape (CPT) 3-4 business days from dispatch
KwaZulu-Natal (DBN) 3-4 business days from dispatch
Eastern Cape 4-5 business days from dispatch
Other Provinces 4-7 business days from dispatch

*Delivery times are estimates and may vary due to unforeseen circumstances.

Tracking Your Order

Once your order has been dispatched, you will receive:

  • Email notification with your Pudo tracking number
  • SMS notification with tracking details
  • Real-time tracking available through your dashboard

You can also track your order by logging into your account dashboard.

Delivery Address

Please ensure your delivery address is:

  • A complete physical address (no PO Boxes)
  • Within South Africa
  • Accessible for courier delivery

You can update your delivery address anytime from your account settings. Address changes made after the 5th of the month will apply to the following month's delivery.

Delivery Issues

Failed Delivery Attempts

If delivery is unsuccessful:

  • The courier will attempt redelivery within 24-48 hours
  • After 3 failed attempts, the parcel will be held at the nearest Pudo point
  • You will be notified via SMS with collection details
Lost or Damaged Parcels

In the unlikely event your parcel is lost or arrives damaged:

  • Contact us within 48 hours of expected delivery
  • We will investigate with our courier partner
  • Replacement socks will be sent at no additional cost

Contact Us

For any delivery-related queries, please contact us:

  • Email: support@sockclub.co.za